1. Introduction
Welcome to Propyfy (“Platform”, “Service”, “we”, “us”, or “our”). We are committed to protecting your privacy and ensuring you have a secure and positive experience on our website and mobile application.
This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our services. Please read this policy carefully to understand our privacy practices.
Last Updated: August 14, 2026
Effective Date: August 14, 2026
2. Information We Collect
2.1 Information You Provide:
- Account Registration: Name, email address, phone number, address, and identity verification credentials.
- Property Inquiries: Property preferences, location criteria, budget ranges, and purchasing timelines.
- Communications: Messages, support inquiries, customer feedback, and correspondence.
- Transactions: Billing and payment information processed securely via authorized third-party payment gateways.
- Forms & Surveys: Any details or responses you voluntarily submit through our platform.
2.2 Information We Collect Automatically:
- Device Information: Operating system, browser type, device identifiers, and network information.
- Usage Data: Pages visited, time spent per page, clickstream data, search queries, and navigation paths.
- Location Data: IP address and approximate geographical location (with user consent).
- Cookies & Tracking: Session management tokens, website analytics, and user preferences.
- Performance Data: Application diagnostic logs, crash reports, and system response metrics.
2.3 Information from Third Parties:
- Social Media: Authentication and profile data when connecting via Google or social sign-in.
- Third-Party Services: Payment confirmation, fraud verification providers, and analytics platforms.
- Public Records: Property title databases, verification archives, and regulatory registries.
3. How We Use Your Information
Business Operations:
- Provide, operate, maintain, and enhance the Propyfy platform.
- Facilitate real estate inquiries, property valuations, and loan assistance requests.
- Respond to customer support inquiries and provide dedicated advisory services.
- Send system notifications, security alerts, and administrative updates.
- Verify user credentials and protect against fraudulent activity.
Marketing & Communication:
- Send curated property alerts and market opportunity notifications matching your criteria.
- Deliver promotional newsletters (with instant opt-out functionality in every email).
- Conduct market research, customer surveys, and product feedback sessions.
- Personalize user dashboards based on search history and saved properties.
Legal & Compliance:
- Comply with applicable Indian and international real estate regulations.
- Enforce our Terms & Conditions and defend legal claims.
- Prevent, detect, and investigate unauthorized or illegal transactions.
4. Data Sharing & Disclosure
We do NOT sell your personal data. We disclose personal data only under strict confidentiality:
Service Providers: We share data with verified cloud infrastructure partners (AWS, Vercel), analytics services (Google Analytics), and payment processors bound by non-disclosure agreements.
Business Partners: Property agents, builders, verified sellers, and institutional mortgage partners (only upon your explicit inquiry or opt-in).
Legal Requirements: When mandated by court subpoenas, regulatory authorities, or law enforcement to uphold safety and security.
Corporate Transfers: In the event of a merger, acquisition, or asset re-organization, with formal notice provided to all registered users.
5. Data Retention
- Account Data: Retained for the active duration of your account plus 12 months following closure.
- Transaction Records: Retained for 7 years to comply with statutory legal and tax obligations.
- Support Records: Retained for 24 months for quality assurance.
- Usage & Security Logs: Retained for 90 days.
You may request complete account data erasure at any time by emailing info@propyfy.com. We fulfill non-statutory erasure requests within 30 days.
6. Your Privacy Rights
Right to Access
Request a complete copy of your personal data held in our records.
Right to Rectification
Correct inaccurate, incomplete, or outdated information.
Right to Deletion
Request total erasure of your personal data subject to regulatory laws.
Right to Portability
Receive your data in a structured, machine-readable format (CSV/JSON).
7. Data Security
We implement industry-grade technical, physical, and administrative safeguards to protect your personal information:
- End-to-end encryption in transit (TLS 1.3 / SSL) and at rest (AES-256).
- Strict role-based least-privilege employee access controls.
- Routine automated vulnerability scans and third-party penetration testing.
- Distributed Denial of Service (DDoS) mitigation and Web Application Firewalls.
8. Cookies & Tracking Technologies
We use cookies and similar browser tracking technologies to recognize your device, preserve preferences, and optimize user experience.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| session_id | Maintain user login state | 24 Hours | Essential |
| analytics_id | Track platform navigation | 2 Years | Analytics |
| _fbp | Marketing conversion metrics | 3 Months | Marketing |
| _ga | Google Analytics statistics | 2 Years | Analytics |
9. Third-Party Links & Services
Our platform may contain links to external partners, third-party loan calculators, or external property listing sources. We do not control or endorse the privacy practices of third-party domains and encourage you to review their individual privacy declarations.
10. Children's Privacy
Propyfy is strictly intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal data to our platform, contact us at info@propyfy.com for immediate deletion.
11. International Data Transfers
Propyfy primarily operates and hosts data within India. Where data is transferred internationally to global cloud servers (e.g., AWS, Vercel), transfers are executed pursuant to Standard Contractual Clauses (SCCs) to guarantee GDPR-level protections.
12. Legal Basis for Processing
- Consent: Express authorization for marketing communications and non-essential cookies.
- Contract Performance: Processing necessary to fulfill advisory and property matching services.
- Legal Obligation: Compliance with financial, tax, and property title regulations.
- Legitimate Interests: Securing, enhancing, and debugging platform systems.
13. Contact Us & Data Protection Officer
Platform: Propyfy
Owner: Himanshu Jindal (Founder & Managing Director)
Email: info@propyfy.com
Phone: +91 98765 43210
Corporate HQ: Propyfy Corporate Tower, Sector 14, Bahadurgarh, Delhi NCR - 124507
Data Protection Officer (DPO): dpo@propyfy.com
14. Changes to This Privacy Policy
We may revise this Privacy Policy periodically. Substantial modifications will be announced via platform banners or email notices. Continued use of Propyfy constitutes agreement to updated terms.
| Version | Date | Summary of Changes |
|---|---|---|
| 1.0 | August 2026 | Initial comprehensive privacy policy publication |